Refunds, credits and 24-hour cancellations
Whether you receive a refund, a travel credit or neither depends on the fare you bought and when you cancel. Your agent reviews the rules on your ticket and explains the outcome before cancelling.
24-hour cancellations
Eligible bookings cancelled within 24 hours of purchase.
Refund requests
Refundable fares and airline-initiated cancellations submitted for refund.
Travel credits
Non-refundable fares converted to future travel credit where allowed.
Partial cancellations
Remove one passenger or one leg while keeping the rest of the trip.
Have these ready when you call
- 01Your confirmation code or e-ticket number
- 02Passenger names on the booking
- 03The reason for cancelling, if related to a schedule change
Common questions
How long does a refund take?+
Refund timing is set by the airline and card issuer, typically 7 to 20 business days for card payments.
What is the 24-hour rule?+
For flights to, from or within the USA booked at least seven days before departure, many tickets can be cancelled within 24 hours of purchase without penalty.
Can I keep the value of a non-refundable ticket?+
Many airlines issue a travel credit instead of a refund. We check whether your fare qualifies.